This included people who volunteered formally with organisations and those who did not have an affiliation with an organisation but contributed informally to their communities. Volunteers contributed over 1.5 billion hours in 2020, with individuals volunteering for an average of
5.6 hours every week.
It was shown in this study that volunteers are a frontline workforce, delivering services to communities in a wide variety of contexts in not-for-profit organisations (2.6 million volunteers in 2020), in private
sector organisations (0.7 million volunteers in 2020), and for governments (0.6 million volunteers in 2020), as well as undertaking informal volunteering.