Privacy Policy

Your privacy and confidentiality is important to us

The Community Transport Organisation (CTO) is committed to protecting the privacy of the personal and sensitive information which it collects and holds. We gather such information to allow us to meet our objectives of providing accessible transport solutions.

Personal information, collected from passengers, such as date of birth, or sensitive personal information (including information about mobility/accessibility requirements) will be shared with a Community Transport service provider in order to deliver the requested service. This information may be disclosed to Sydney North Health Network (SNHN) in a de-identified manner, who may disclose such Personal Information to other Australian government agencies. These government agencies may use Personal Information for any purpose relating to the exercise of their government functions. Such Personal Information may also be disclosed to other third parties if required by law.

The CTO will be evaluating the delivery and use of this service and may disclose Personal Information to third parties assisting with evaluation and survey purposes. This includes using contact details of passengers to conduct surveys relating to the service provided by the Community Transport service provider.

By using these services, you consent to the collection, use and disclosure of your Personal Information in the manner outlined above. You also consent to the CTO, or the Community Transport service provider directly contacting you before or after you use the service. This may involve seeking your participation in survey exercises from time to time and may contact you about transportation related matters including use of the service.

Overview of how the CTO addresses the Australian Privacy Principles

The CTO handles all personal information and sensitive information in a manner which complies with the Australian Privacy Principles. We obtain consent (written or verbal) to collect, store, use and/or disclose this information. The CTO will only collect personal information:

  • after a person has consented
  • when any secondary use is related to the main reason for collection of personal information; or
  • in circumstances in which collection is necessitated by the public interest such as law enforcement or public or individual health and safety

The CTO takes reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date and to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure and against other misuse.

The CEO is the CTO’s Privacy Officer and is the contact point for all privacy and confidentiality related enquiries and issues (from both external and internal parties). If you wish to make a complaint about a breach of the Act please write to the CTO’s CEO at:

Post: 100 Walker Street, North Sydney 2060


If you wish to take your complaint further, you may contact The Office of the Australian Information Commissioner by:

Post: GPO Box 5218, Sydney NSW 2001

Phone: 1300 363 992

Further information about the Australian Privacy Principles and the application of the Act to us can be found at the website of the Office of the Australian Information Commissioner.

CTO releases Position Statement on the incoming Aged Care Reforms

CTO releases Position Statement on the incoming Aged Care Reforms

The upcoming reform of in home aged care currently affects over 1 million Australians, their carers, loved ones and families but ultimately,  it will affect us all. We are all ageing… some of us access these supports already and many of us will need assistance in the future.
Access to transport sits at the heart of a life lived with independence, self determination, and respect.
This is not about more federal funding – it is about spending federal funding right.
We have one opportunity to get this right and the time is now.
Our full position statement is here, we encourage you to read it and share it.
State Election 2023 – Call to Action – Inclusive Transport for ALL

State Election 2023 – Call to Action – Inclusive Transport for ALL

The CTO is calling on the incoming government to implement the following four key initiatives: 

  • That Government subsidised transport be made exempt from the Point-to-Point Passenger Levy.
  • That Community transport be deemed eligible for the Taxi Subsidy Scheme.
  • That the Community Transport Program (CTP) funding program must be expanded to include transport for employment and education purposes, and
  • That the Older Persons Mobility Plan must be reviewed with a focus on promoting a human-centric transport experience. It must recognise the expanded role that supported transport can have in maintaining independence, self-determination, and economic mobility.

If you would like to be involved in this call to action, simply download our two Position Statements, a template letter to local members and a template media release you can adapt to send to your local members and media outlets in the lead up to the election. 

CTO releases draft of our first Reconciliation Action Plan

CTO releases draft of our first Reconciliation Action Plan

Draft Reconciliation Action Plan – A Reflect RAP 2023 – 2024

It is with great pride that the Community Transport Organisation presents the draft of our first Reconciliation Action Plan, a Reflect RAP for 2023-2024. Our RAP will guide us on the reconciliation journey both in our own organisation, and as a peak body, in support of action across the sector

The development of a RAP supports our mission to lead an inclusive community transport sector for Aboriginal & Torres Strait Islander Peoples who engage with the CTO, and our members, whether as an employee, stakeholder, partner, funder, or service user. The CTO are in a position to influence and lead this uplift within the community transport sector and it is our goal to shine a light on best practice.

Our Reflect RAP will provide the opportunity to first look within our sector, to understand the starting point on our Reconciliation journey, and help to chart a path for continued work in this space. We seek to grow our understanding of what an inclusive community transport sector looks like, for both a peak body, and as a service provider in community.

Before we submit our RAP to Reconciliation Australia for final approval, it is important we hear your feedback on what we have proposed. As our intention is to drive Reconciliation initiatives across the CT sector, it is vital that we have your support.

Please take a look over our draft Reflect Reconciliation Action Plan, and then share your feedback with us below by Tuesday 21st February, 2023.

For those of you who have not engaged with the RAP process previously, there are certain required deliverables in a RAP which are set out by Reconciliation Australia.

For reference to these, please also see the Reconciliation Australia Reflect RAP template from which our draft RAP was developed.

You can read more about the RAP process on the Reconciliation Australia website

We look forward to hearing your invaluable feedback, and working with you on this important journey going forward

The CTO would like to thank the ongoing contributions of our RAP Working Group who have played an integral role in this process.

Active Care Network launches NSW’s First Electric Community Transport Bus

Active Care Network launches NSW’s First Electric Community Transport Bus

Active Care Network in Kingswood, Western Sydney has become the first community transport operator in NSW to launch an electric  bus with the acquisition of its new 14-seat fully electric Joylong commuter bus this month.

The bus purchase is the first step in the provider’s transition towards zero transmissions and takes the community transport sector one step closer to creating a greener, cleaner, and healthier future for our communities. 

Active Care Network CEO Ben Jackson said, “The price of the new bus compares favourably with current diesel bus prices but combined with the dramatic reduction in running costs – for fuel, servicing and ongoing maintenance – it helps us maximise our productivity as we make an early move into an electric future.” 

The new bus is configured to accommodate wheelchair access and has  front and rear air conditioning, fabric seats and adjustable back rests, helping to make it more comfortable for passengers. With safety features including three-point seat belts for all passengers, driver and front passenger air bags, the new bus will offer safety, a quieter ride and improved comfort levels for drivers and passengers. 

When Clients were asked what they thought of their first ride on the bus, they expressed resounding joy that the bus was “very comfortable, terrific, and quiet” and would love to ride on it again.

Well done to Ben and the Active Care Network Team in taking us one step close to a cleaner, greener world!

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