Conflicting and unreasonable administrative burdens imposed by the NSW Government are bogging down community transport operators – preventing them from providing essential service delivery.

Community Transport Organisation, Chief Executive Officer, Dianne Hallett said the small to medium sized not-for-profit community transport operators must provide copious amounts of information for unknown benefit, taking resources away from on-the-ground services.

“Administrative burdens imposed on community transport operators are increasingly challenging, with overly prescriptive contracts and different reporting regulations for different funding bodies,” Ms. Hallett said.

There are significant differences in reporting requirement for community transport services who receive funding directly from the Federal Government under the Commonwealth Home and Service Program (CHSP), and those who receive CHSP funding from Transport for NSW (TfNSW).

“For example, Federal funding recipients have a seven page service agreement, while those with funding from TfNSW have over 50 pages to decipher. Similarly, under the federal system is a two page annual report, whilst TfNSW requires six monthly audits and several complex sets of six monthly reporting,” she said.

“Our members are experiencing frustration, unnecessary stress, additional costs and increased workloads in administration processes that should be simplified to enhance customer outcomes, not be burdened by bureaucratic paperwork,”

The community benefits from processes that enhance and not hinder service delivery. CTO calls on the NSW Government to review and reduce current and unnecessary reporting to enable direct service provision.

“When red tape is reduced, community transport operator resources can instead be directed to transport services for people across New South Wales.”

Communication Manager, Kylie Cork, 0456 547 292 kylie@cto.org.au