1300 679 286
Level 1/241 Castlereagh Street Sydney NSW 2000



Community Transport Organsation Unlimited Conference 2019

Are you looking for some inspiration and real actionable content to implement in your organisation?

Our mix of International and Australian key speakers will deliver strategies to help your service grow.

You’ll find opportunities open for community transport through solid business advice and reports on the latest issues and trends.

MC - Nick Bartlett
OPENING ADDRESS - MINISTER PAUL TOOLE, Minister for Regional Transport & Roads.
Matt Fuller low res
Acting Deputy Secretary, Regional NSW & Outer Metropolitan Transport for NSW

Matt has recently been appointed to the position of A/Deputy Secretary Regional NSW and Outer Metropolitan under Transport for NSW’s new operating model.  Matt has spent almost two years within the Transport Cluster at Roads and Maritime Services, transforming the delivery of the Corporate and Commercial Services provided to the organisation by the Business Services team. In his new role Matt has the opportunity to link his executive experience with two of his great passions; high quality customer experiences, and enhancing outcomes for Regional Communities.

Matt has lived and worked extensively in Regional NSW, including leading the Taronga Western Plains Zoo in Dubbo, delivering an ambitious visitor experience reform program that lead to multiple State, National, and International awards. Matt has been a previous board member of Regional Development Australia, varying Regional NSW Tourism organisations, and the Sydney Opera House where he was Chair of the Visitor Experience Committee. Matt is a recently appointed Board Member of Austroads and Transport Certification Australia, and in 2011 was awarded as a Winston Churchill Fellow.

With a passion for his people and our partners, Matt’s mission is to understand and deliver on the key needs and priorities of Regional customers and communities across NSW.

Anthony Wing

Anthony Wing is the Point to Point Transport Commissioner – the regulator for taxis and hire vehicles in NSW. He was appointed by the Governor on the recommendation of the Minister for Transport and Roads.

As Commissioner, Anthony is responsible for administering and enforcing point to point transport laws to improve safety and contribute to the creation of a more adaptive, innovative and competitive market for the whole industry. His focus is on promoting a culture of accountability for safety across the industry.

The Commissioner is supported by the Point to Point Transport Commission, which ensures industry is complying with their safety obligations and wider requirements of the Act and Regulation through safety auditing, advisory visits, education campaigns, on-road compliance and investigations.

National Disability Services

Karen is the NSW State Manager for National Disability Services. Karen has been active in supporting the disability sector understand the implications of and adapt to the new operating environment bought about by the NDIS and the new quality and safeguarding framework.

Karen has a Master’s of Business Leadership and over 20 years in senior management roles in the community sector. Prior to joining NDS in 2013, Karen was the CEO of a disability service.

Chair, CTO - CEO, The Community Transport Company

Bethany Langford is the Chair of the Community Transport Organisation. She received her Bachelor’s Degree from the Australian National University and earned her Master of Business Administration from Southern Cross University. After her move into federal politics as a media adviser, Bethany became the Senior Adviser to the Deputy Speaker of the House of Representatives.

Following her stretch in the federal sphere, Bethany joined the National Marine Science Centre as both the inaugural staff member, and Executive Officer.  Bethany had been instrumental in securing the funding to establish the Centre through the Commonwealth Government’s Centenary of Federation Fund.

In 2010 Bethany shifted her focus to Community Transport when she took the position of CEO with The Community Transport Company.  She is the Chair of the Community Transport Organisation and sits on the National Reference Committee for Mobility as a Service.

Chair, ACTA, Vice-Chair VCTA, CEO, Community Transport Services Tasmania Inc.

Lyndon Stevenson currently holds the office of Vice Chair of the Victorian & Tasmania peak body the VCTA; held since 2016. He is the also the Chair of the national peak body for community transport in Australia (ACTA), a position Lyndon has held since May 2018.  Lyndon was appointed to the Board of ACTA in 2015.

Lyndon is the CEO of Community Transport Services Tasmania Inc (CTST). CTST has a proud history of delivering community transport across Tasmania, recently diversifying its service to encompass regional public transport; directly assisting people to access the labour market and the greater community under the brand of Area Connect.  CTST manages a fleet of 90+ vehicles, employs over 50 staff, and has a pool of around 400 volunteers.

Lyndon has extensive experience in community services and has held several senior management and senior executive positions within the youth, employment and training sectors. Prior to his appointment as CEO with CTST in 2015, Lyndon held the position of Chief Operating Officer / Deputy CEO of a large youth charity covering Victoria, Tasmania, Western Australia, South Australia and New South Wales.

Away from work, Lyndon enjoys spending time with his wife and two children, fishing, cycling, and managing his small hobby farm in the Huon Valley, Tasmania where he breeds Belted Galloway cattle. Lyndon is very active in his local community and is involved in a range of community activities.

Sherrie Killiby- profile
Director, Digital Customer Information Services, Transport for NSW

Sherrie is the Director of the Digital Customer Information Services team at Transport for NSW. In her eight years with Transport, Sherrie has championed the revolution of mobile-first, responsive, quality digital customer information products, including the flagship website transportnsw.info, Opal Travel App, Transport Virtual Assistant and Bots, Innovation and Open Data and other transport apps.

Sherrie’s passion centres around producing genuinely useful digital customer information – which she has also delivered for Canon, the Cancer Council Australia, Jaguar, Coca Cola and ING DIRECT.

Frank low res
Communications Director @ HCT GROUP

Look beyond your usual business to realise the unlimited potential of your community transport service – and what better mentor than HCT Group.

HCT Group is the world’s leading transport social enterprise, safely providing over 30 million passenger trips every year and making a real difference to communities in the UK.

Frank Villeneuve-Smith has been Communications Director at HCT Group for the past 10 years. His role is to build HCT Group’s brand and tell its story to the widest possible set of stakeholders.

Frank is responsible for HCT Group’s communications strategy, which has a real focus on positioning HCT Group as a credible alternative to the global giants of the bus industry. This is pursued through a long-running opinion leadership campaign, including the development of original publications on subjects from transport commissioning, to bus franchising, to procurement law.

Frank’s role covers the full range of communications, from the esoteric – developing the art story behind HCT Group’s visual identity, to the everyday – writing leaflet copy for local minibus operations, and everything in between – online communications, website design, campaigns, media relations, impact report writing…

Frank has 25 years’ experience in business management, marketing and public relations in both the commercial and social enterprise sectors. He holds an MBA with distinction from the renowned full time programme at Warwick Business School and post-graduate diplomas in both public relations and marketing.

Find out more about HCT Group.

Daimler Truck & Bus Australia Pacific Pty Ltd.
BWise photo 6
Transport for NSW

Barbara is the Executive Director, Services Delivery Review in the new Regional and Outer Metropolitan Division of Transport for NSW. A key part of her role is to help shape the strategic direction for bus, coach, community transport and on demand services in regional and outer metropolitan NSW, to unlock the integrated, multi-modal potential identified in Future Transport 2056.

Prior to moving to the Regional and Outer Metropolitan Division Barbara was the inaugural NSW Point to Point Transport Commissioner – the regulator for taxis, hire cars and rideshare services established by the NSW Government’s point to point transport reforms, which she played a key part in developing and implementing.

She has previously worked as a regulator, in policy and planning and in service delivery in transport in NSW and has twenty years’ experience across Federal and State Government, specialising in transport and education policy.

Community Transport Organisation Sydney 081219 VIDEO
Activist, humanitarian, author, builder of movements.

Dan Pallotta is a pioneer in the US national effort to transform the way our culture evaluates the character and impact of nonprofit organisations. His iconic TED Talk on philanthropy has been viewed more than 4.5 million times. It is one of the 20 most-commented TED talks of all time. It has been translated into 27 languages and continues to be viewed nearly 1,000 times a day by people all over the world.

His 2016 TED talk on being has been viewed more than 1.8 million times. He is one of the 100 most-viewed TED speakers of all time. He is a founding collaborator of TED’s Audacious Philanthropy Project.

He invented the multi- day charitable event industry. He created the Breast Cancer 3-Day walks and the multi-day AIDS Rides
long-distance cycling journeys, which raised in excess of half a billion dollars in nine years and were the subject of a Harvard Business School case study.

The model and methods he created are now employed by dozens of charities and have raised in excess of $1.5 billion more for important causes from pediatric leukemia to AIDS to suicide prevention and many others.

Find out more information about Dan.

Bowraville, Solutions Brokerage in a broken community.


Michelle Jarrett is a proud Gumbaynggirr woman with a background in social and community support. She has worked tirelessly to help her community of Bowraville in a variety of community engagement roles. She is also the aunty of Evelyn Greenup, a beautiful four-year-old child who was murdered and whose killer has never been convicted. The families continue their 29-year fight for justice.


Hi, I’m Jeffrey Blair. I am the Aboriginal Transport Coordinator for The Community Transport Company. I am originally from a small town called Tingha situated in the New England region of NSW.

My role is to liaise with the Aboriginal Health Workers, Aboriginal Medical Services, and other local Aboriginal organisations to ascertain best ways to provide transport services for Aboriginal and Torres Strait people.

I advocate on behalf of Aboriginal and Torres Strait Islander people to reduce transport disadvantage experienced by Aboriginal people and empower Aboriginal communities and individuals to make greater use of The Community Transport Company Services.

For this presentation, you can find background information via The Bowraville Murders Podcast which can be downloaded on iTunes or Android devices.

Simon Griffiths
Social Entrepreneur and Co-Founder of Who Gives a Crap

Bringing his unlimited business perspective to this year’s conference, is engineer and economist turned social entrepreneur – Simon Griffiths.

In 2007, after turning down his dream job offer as a corporate high-flyer, he moved from Australia to South Africa to immerse himself in his true passion: development aid. There he discovered that the biggest problem faced by NGOs and social entrepreneurs is a lack of funding.

Driven by a passion to use business to give back, in 2010, Simon had the idea to start a toilet paper company that builds toilets in the developing world. In 2012, he launched Who Gives A Crap with a crowdfunding campaign, agreeing to sit on a toilet on a live webfeed until he had pre-sold the first $50,000 of toilet rolls. The multi-award winning launch attracted global media attention and generated over $1 million of PR value.

Since launching, Who Gives A Crap has tripled in size year-on-year, primarily relying on word-of-mouth to fuel its growth. In five years, Who Gives A Crap has donated more than $1 million.

Simon is also well known as the co-founder of Shebeen, a non-profit bar in Melbourne’s CBD that opened in February 2013 and ran for 3.5 years. Shebeen sold exotic beer and wine from the developing world, with 100% of the profit from each sale going to a development project in that drink’s country of origin.

Find out more about Who Gives a Crap.

Rod day
RMS Independent Auditor

Rodney Day is an RMS Independent auditor and bus industry consultant who has been involved in auditing for approximately 27 years within Government and in his present role.

He has also managed public vehicle compliance operations in the Southern Regional Office, Transport for NSW, enabling the Department to monitor and enforce reform package initiatives which set high standards for transport industries in providing a quality service and ensuring passenger and driver safety.

In his previous role as the Regional Manager within the Transport Operations Office at Wollongong, his responsibilities included the enforcement and regulatory activities of transport industries including buses, taxis, hire cars, tourist vehicles and community transport providers with the benchmark being compliance with Government Legislation.

In early 2005, Rod was a member of the Bus Operator Accreditation Services (BOAS) committee which comprised of Government and bus industry representatives. This committee was responsible for the introduction and implementation of a Safety Management System (SMS) for the bus industry.

Rod has also presented a series of lectures on the ‘Audit Module’ at the Institute of Transport Studies, University of Sydney, for the Certificate of Transport Management.

Operations Manager - Livebetter

I am based in Lithgow NSW and I manage 13 locations across the state. I have been involved with Community Transport since 2012.

LiveBetter has 13 TfNSW Community Transport contracts, a direct contract with the Commonwealth for the Orana Far West & Riverina districts, 15 Assisted School transport contracts with the Department of Education, 5 Public Transport On-Demand contracts and approx. $1m in independent tender transport funding.

We have 60 staff, over 100 volunteers and 64 vehicles in the transport fleet. In Community Transport we have 4000 clients and provide approximately 1000 trips per week. In Commercial Transport (including Point to Point) we have around 1000 clients and provide approximately 550 trips per week. All our transport provision is scheduled and reported through RouteMatch.

I have completed a Diploma of Financial Services, a Diploma in Leadership & Management, Cert III in Transport Management and I am BOAS accredited.

I enjoy boating and currently have a Bertram Caribbean moored at Cottage Point in Pittwater where I spend most weekends.

CEO, Liftango

Kevin Orr is the CEO of Liftango, a growing shared mobility tech start-up active in the APAC and US region. Kevin is a passionate visionary for how our public transport can be improved and reimagined to avert future “carmageddon”.

He started Liftango in 2015 with a simple goal to reduce the number of cars on the road, and has now built Liftango into one of the leading shared mobility startups in APAC. Prior to Liftango, Kevin served as a business intelligence manager for a $10B investment fund, after completing Mathematics and Geographic Information System degrees

Di Wall
Finance and Corporate Manager, The Community Transport Company

Dianne has been the Corporate and Finance Manager at The Community Transport Company for the past 4 years.  During this period, Dianne has worked closely with the Board, CEO and Management Team to ensure the organisation’s ongoing financial sustainability as the industry prepares for the loss of block funding.  Dianne is passionate about looking for alternative income streams that align with the organisation’s mission and values.

She has successfully helped guide the organisation to a sustainable financial position through various financial management strategies including vehicle brokerage, asset acquisition, service brokerage and special projects.  In particular, Dianne was heavily involved in the transition from block funding to the NDIS model, to see TCTC’s CCSP funding replaced in NDIS revenue within 12 months of the commencement of the NDIS.  Her current focus is working on creating and maximising efficiencies within the finance department.

CEO, Canterbury Bankstown Community Transport

Rachel is the Executive Officer for Bankstown Canterbury Community Transport, which provides services to the most populous council in NSW. Prior to Rachel taking on the Executive Officer role, she sat on the Board of BCCT.

During her time at BCCT Rachel has overseen a large number of changes to ensure the organisation is in a strong financial position and is compliant with all the new regulations and standards that now affect community transport.

As a millennial, Rachel is excited to see what the future will bring to the community transport sector.

Prior to her involvement in community transport, Rachel worked for a state government agency, in the private sector and as an adviser for politicians in two states and federally.

General Manager, Randwick Community Transport

Ben Whitehorn currently manages Randwick/Waverley Community Transport in the Eastern suburbs of Sydney. He is also a member of the MaaS National Reference Committee and sits on the Board of a multi cultural Co-operative.

He is interested in the use of technology and collaboration to extend the exposure of Community Transport and its many benefits, whilst trying to improve access and address the issues related to transport, in highly congested locations.

His idea of a perfect day would be spent at the beach or on the water with family and friends

Stephen Fornasier2
CEO, Coast and Country Community Services Ltd.

I am the Chief Executive Officer for Coast and Country Community Services Ltd. and the CEO Shoalhaven Community Transport Service I have been in this position for the last 16 years. In this time our Community Transport division has tripled in size merging with Young Community Transport then bringing in Weddin, Boorowa and Bega Community Transport service under Coast and Country Community Service Ltd.

In addition to my role as CEO, I have been the President of Community Transport Peak Body Organisation, Shoalhaven Home and Community Care Forum, Community Transport South East Forum and was President of our Local Squash Club for several years.

Prior to working in the community sector I was the Area Manager for Shell Service Station industry and managed 14 Auto Care outlets across NSW. I have a trade certificate in light automotive repairs and earth moving and mining vehicles. I have completed a Diploma in Management, Certificate of Transport Management and NSW Bus and Coach Operator Accreditation.

I have lived in the local Shoalhaven area for the last 17 years, am happily married with five children. I love fishing and diving (when I get the time) and really enjoy working in the Community Sector.

Monica Pravin

Monica Pravin is the Key Account Manager – Community Sector at Cabcharge Payments. Monica was instrumental in the development of the first tailored taxi payment solution for the Community and Aged Care sectors and is pleased to have seen the sector grow in its adoption of new technology.

Currently supporting over 100 aged and community care organisations across Australia her focus has turned to how Cabcharge can streamline processes and increase visibility to ensure government reporting requirements are automated.

Brendan Lucaslow res
Matthew Knight low res

Matthew Knight CA

Matthew has been a small business owner for over 20 years. He has extensive experience working with Not for Profit organisations, providing expert accounting and taxation services.

In particular, he understands the opportunities and challenges of the Community Transport Providers and applies his expert knowledge to the development of accounting and analytical services that improve outcomes and get results.

He leads a team of committed professionals, working in partnership with Community Transport Providers across the areas of reporting, cashflow forecasting, financial KPIs, annual budgets and more.

Brendan Lucas CA

Brendan is an experienced Chartered Accountant with a passion for assisting Not for Profit (NFP) organisations to grow and develop using innovative ideas and solutions.

Prior to becoming a Director at Hopscotch Accounting he worked at PricewaterhouseCoopers for 9 years.  He has extensive experience in the NFP sector, holding voluntary positions including Treasurer of the Sutherland Shire Business Chamber.

He is a tech-savvy accountant who works with Community Transport Providers to harness the power of technology; simplify and reducing the cost of accounting functions, while improving the timeliness of information and report data.

Brendan and his team have extensive experience assisting Community Transport Providers with Routematch data analysis, management and calculation of ARF, including cashflow forecasting, and TFNSW reporting requirements.


Gavin has 30 years insurance broking experience and specialising in the identification of and treatment of risk for not for profit clients. He has been

involved with client management and program design for much of his career.

Significant client account management have included quite diverse industry sectors such as:

  • Educational Institutions
  • Local Government
  • Not For Profit & Charitable
  • Aged Care & Health
  • Sporting Associations
  • Travel & Tourism
  • Disability and Employment Sector

In addition to a strong client focus, Gavin has a significant network within Aon and has an understanding of our delivery capabilities and where they can be best sourced for the best client result.

Dave Wall headshot 1

His primary responsibility is to support existing Via partners and ensure they are maximising the full potential of the Via platform. In addition, Dave will be looking to expand the portfolio of Via on-demand partnerships with private operators and transit agencies, who are striving to reduce congestion, greenhouse emissions and building a smarter sustainable future.

Dave joined Via in November 2018. Prior to Via, Dave launched other US SaaS Digital Tech start-ups into the Asia Pacific and Japan (APJ) markets such as xMatters and PagerDuty and also ran Enterprise Sales for Dropbox in APAC.

James Ehmann

StreetFleet National Manager, James Ehmann, has been instrumental in implementing many of the systems and processes that have established StreetFleet as a major player in the Government and Not For Profit Fleet Management nationwide. James is also a Director and founder of CARL, an online platform that allows disability organisations to share their accessible modified vehicles under the new NDIS framework.

With over 20 years’ experience, StreetFleet is a Vehicle Leasing and Fleet Management Company providing specialised expertise in Accessible Transport Solutions, Fleet Management and Novated Leasing.

StreetFleet operates Nationally with a strong presence in the Not For Profit Sector as specialists with Disability Service Providers, Aged Care and Allied Health Services.

Our point of difference is absolutely our client service. There is no call centre, each client has a dedicated Fleet Management Consultant and our unique online tender system for vehicle disposals is a huge benefit.

Visit our website https://streetfleet.com.au/ or contact us on Ph: 1300 273 359

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