Stacey Ryan – Policy Manager ITS Australia
Mobility as a Service in Australia: Customer insights and opportunities
Transport innovation like ‘mobility as a service’ offers the potential to drastically improve customer choices, reduce travel costs, increase network capacity and transport sustainability while improving social and environmental outcomes. Concepts like Mobility as a Service and evolving our transport networks are ways we can adapt to and positively leverage societal and technological disruption.
This project was led by ITS Australia but made possible with funding support from project partners through the iMOVE CRC. Project partners were supported by a Steering Committee of industry and government experts from the following organisations collaborating on the project and providing invaluable advice and input: Cubic, HMI Technologies, Transdev, MaaS Australia, DIRDC, PTV, RACV, and Keolis Downer.
Through in-depth interviews with these and other experts, the perspectives gathered enabled the development of a robust discrete choice consumer survey to test the thoughts and expectations of a demographically representative sample of Australians.
In surveying 4000 demographically representative Australians across urban, regional and rural areas our survey sample closely matched the Australian Bureau of Statistics Census data. The hope is this report can offer an evidence base to help prepare for the major changes anticipated in a way that cleverly builds on existing assets and delivers user-centric services that match the increasing expectations of customers.
Rocellita Lacsina – Program Delivery Officer – NCOSS
Born in Okinawa Japan (to Filipino parents), Rocellita started her professional life as an advertising and communications practitioner in the Philippines. After migrating to Australia in 1999 with her young family, she earned a Graduate Diploma in Childbirth Education, and had a brief private practice before discovering that her ‘true passion’ was in working with disadvantaged community groups. Since then, she has worked in multi-faceted roles with various communities that had special needs, including three years in direct service provision to frail older people and people with dementia.
Rocellita served as a Regional Sector Support and Development Officer (Aged & Disability) in Western Sydney for 9 years. In that role, she supported the community aged care sector as it embarked on its most significant journey to date: that of transitioning from a ‘service dependency’ model to a person-centred one. Rocellita was part of the first state-funded “Enablement Training” in 2010-2011, delivering several training sessions on what was a highly-theoretical and yet unproven approach (in Australia) back then. Today, Rocellita delivers free-lance training and project management, including on the implementation of a Wellness & Reablement model. She believes that though we have come a long way in our understanding of “Wellness”, much remains to be done, especially as the sector continues to march towards key points in the Aged Care Roadmap.
Visit Rocellita on LinkedIn – https://www.linkedin.com/in/rocellita-ann-l-71366310/
John Carrigan – National Manager, Quality & Safeguarding NDS
John Carrigan is National Manager, Quality & Safeguarding for National Disability Services, the peak body for non-government disability service providers. John has been working for the last several years on a project targeting capacity-building and -readiness supports to providers transitioning into the NDIS across NSW, VIC, QLD and the NT. Prior to working on this project, John spent several years working in local government and non-government community services across Western Sydney, especially the Hills and Blacktown.
Transport is critical enabler of the capacity of people with disability’s to exercise choice and control under the National Disability Insurance Scheme. Unfortunately the design of the scheme has disrupted long-standing and efficient transport arrangements for people with disability and in some cases had the effect of reducing participant choice. NDS has advocated strongly for a range of solutions to this unintended outcome of the scheme’s implementation that include giving all NDIS participant’s flexibility in the use of their core supports budget and a review of the planning process to ensure a participant’s transport needs are fully taken into account. This presentation will review the range of measures NDS believes governments and the NDIA can take to significantly improve the existing, unsustainable situation.
Bethany Langford – Chair, Community Transport Organisation/Director, ACTA/ CEO, The Community Transport Co.
Bethany Langford is the Chief Executive Officer of The Community Transport Company, Chair of the NSW Community Transport Organisation and Board Director on the Australian Community Transport Association. Her background is in business and politics, with a strong focus on ethical and sustainable outcomes in transport equity as well as social enterprise and social value policy.
PARTNER PRESENTATIONS – Gavin Deadman – AON
Gavin heads the Aon Affinity Not for Profit team, which only deals in insurance and risk management for the not-for-profit sector. He has been part of the Aon group for 28 years and specialises in Affinity programs, designing and managing facilities and schemes. For the past 20 years Gavin has focused on providing tailored insurance and risk management for not-for-profit and charitable organisations, specialising in unique wordings and schemes for these organisations.
Lyndon Stevenson – Chair, An update from the Australian Community Transport Association (ACTA)
Lyndon Stevenson is the current Chair of the national peak body for community transport in Australia (ACTA), a position Lyndon has held since May 2018. Prior to taking on the role of Chair Lyndon was appointed to the Board of ACTA in 2015. Lyndon also currently holds the Office of Vice Chair of the Victorian & Tasmania peak body (VCTA); since 2016.
Lyndon is the CEO of Community Transport Services Tasmania Inc (CTST). CTST has a proud history of delivering community transport services across Tasmania, and more recently has diversified its services to encompass regional public transport; directly assisting people to access the labour market and the greater community under the brand of Area Connect.
CTST manages a fleet of 80+ vehicles, employs over 40 staff, and has a pool of around 450 volunteers. The service is delivered across Tasmania, recently expanding to Flinders Island in the state’s far North East.
Lyndon has extensive experience in the community services industry and has held several senior management and senior executive positions within the youth, employment and training sectors. Prior to his appointment as CEO with CTST in 2015, Lyndon held the position of Chief Operating Officer / Deputy CEO of a large youth charity covering Victoria, Tasmania, Western Australia, South Australia and New South Wales.
Away from the office, Lyndon enjoys spending time with his wife and children, fishing, cycling, and tendering to his small hobby farm in the Huon Valley, Tasmania where he breeds Belted Galloway cattle. Lyndon is very active in his local community and is involved in a range of community activities most notably the President of his local cricket club.
PARTNER PRESENTATIONS – Brendan Lucas & Matt Knight – Hopscotch Accounting
Matthew Knight is a Chartered Accountant with over 27 years in public practice with extensive experience dealing with a variety of organisations including not-for-profits (NFP) and their accounting systems.
Approximately five years ago Matthew took the firm in the direction of cloud accounting as he saw the inefficiencies in accounting systems and the way technology could resolve them. As a result Hopscotch Accounting was born three years ago to focus on cloud accounting. He has two young daughters that keep him more than occupied.
A Chartered Accountant with over 14 years experience working with business owners and not‐for‐profits.Brendan specialises in designing dashboards and reports that enable decision makers to make informed decisions from real-time information. With two children under two, he is still learning how to cope with limited sleep.
Vicky Darling – Volunteering and Contact ACT
Vicky Darling is the Chief Executive Officer of Volunteering and Contact ACT, the peak body for volunteering and community information services in the Canberra region. Following completion of a Bachelor of Arts in Recreation Administration, Vicky worked in the travel and recruitment industries before pursuing a career in public policy and community engagement. She has worked in the private sector, government, peak bodies, and charities and is driven by the need to build inclusive communities. Vicky volunteers on the Board of the Australian Cervical Cancer Foundation.
Andrew Clarke – Independent Consultant.
Andrew is currently an independent contractor and has a broad background in the Health and Community Care sector for over the last 25 years. Andrew originally trained as an Occupational Therapist working with both government and non-government services. He has been involved in broad range of Community care projects including development of common intake tools, community care outcome measures, community data sets, the development of online projects including, digital storytelling project, information clearinghouse and the case management of people with highly complex care needs. In particular, Andrew has a deep interest in disability theory and practice and how digital technology can enhance Community Care service delivery and accountability.
Evaluation of Wellbeing and Community Transport. Andrew co-developed and implemented the Transport Outcomes project within the Sydney metro region in 2018, as part of the Transport Futures Project. This project used a wellbeing framework for understanding the effect of Community Transport services. Over 600 responses were received from Community Transport clients using SMS and online survey tool. Overwhelmingly clients reported that Community Transport had a positive impact on their lives. This research demonstrated that using low-cost evidenced-based evaluation strategies, community care providers can show the positive outcomes for their clients. Secondly, it demonstrates that the community care sector can be agile and innovative in the collection and use of data to enhance person-centred service delivery and advocate for services that enhance the well-being of citizens.
Trystan Eeles – Co-founder – Liftango
Trystan Eeles is one of three Co-founders of shared mobility technology company Liftango. Despite an engineering degree, 10 years in management consulting, and a lifelong interest in the transport industry, his label as the non-technical co-founder gives you an indication of the calibre of Kevin and Alex, the other two tech-nerd co-founders.
Liftango are the product of the Slingshot accelerator program and are proud to be based in Newcastle NSW, supporting business parks, corporates, universities and community transport groups with their Demand Responsive Transport technology platform.
Ian Yates – Chief Executive COTA Australia
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory. Ian has played national leadership roles in COTA since 2002 after being Chief Executive of COTA SA since 1989. He serves on a wide variety of federal government and aged care sector national bodies including the Aged Care Financing Authority, the Aged Care Quality Advisory Council, the Aged Care Sector Committee and the Aged Care Workforce Taskforce. Ian is a Sponsor Member of the National Aged Care Alliance, chairs the Alliance’s Aged Care Gateway Advisory Committee and Co-Chairs its Aged Care Roadmap and NACA Blueprint Implementation Group.
Ian is also a member of the ASIC Consumer Advisory Panel and of the Advisory Board of the Centre of Excellence in Population Ageing Research (CEPAR). Other roles include Chair of the Management Committee of the Australasian Journal on Ageing; a Director of COTA’s membership services company and the Aged Rights Advocacy Service. He has held senior positions in public health governance in South Australia, and on the Flinders University Council for 20 years including seven years as Deputy Chancellor and Chair of both its Audit and Resources Committees and Alumni. Ian is Emeritus Deputy Chancellor of Flinders University and was awarded an Honorary Doctorate. He was awarded Membership in the Order of Australia (AM) in June 2005.
The current aged care reform process commenced in 2009, progressed through a Productivity Commision Inquiry, the “Living Longer Living Better” reform package and the subsequent “Choice and Control” reforms. Since then we have seen the development of the Aged Care Roadmap, the Carnell/Paterson Review of Aged Care Quality Regulation, the Tune Legislated Review, the development and legislation of the Single Quality Framework and new Standards that now apply to all aged care programs. The 2018 Federal Budget contained the “More Choices for a Longer Life” package which includes 19 aged care refroms. On 1 January 2019 the new Aged Care Quality and Safety Commission will commence. There is an in-principle commitment to put residential care funding in the hands of consumers. We now have a Royal Commission in place. Where will aged care end up by 2020?
Hello, my name is Michael Pope and I will be your MC for National Issues Conference – #communitytransport.
This year’s conference will bring together national issues, speakers, sponsors together in one room to explore future sustainability, opportunities to be had from change and reform, negative and positives of funding and programs and much, much more.
Join us at the National Convention Centre Canberra 8 – 9 October.
Of course, there will also be the Awards Gala Dinner, so drag your tux and cocktail dress out of the closet.
This is your chance to have your staff, volunteer and organisation recognised for its innovation and dedication to your community.
Don’t miss out, National Issues Conference – #communitytransport, change is here embrace it!